FCA finds firms have been working hard to embed the Duty, but there remains room for improvement.
By Becky Critchley and Charlotte Collins
On 20 February 2024, the FCA published more information on the Consumer Duty, including a publication highlighting good practices and areas for improvement. The FCA also used a related speech to remind firms of the 31 July 2024 deadline for applying the Duty to closed products and services, and for producing the first annual board report assessing